Giving Feedback1. ‘Seek first to understand before being understood’- find out the other side of the story first. 2. Don’t be afraid to give it – we often fear giving feedback as we are unsure how to approach it. 3. Be constructive, giving specific examples to enable improvement/replication. 4. Avoid the words ‘But’, ‘However’ and ‘Although’ - people only remember words after ‘BUT’ 5. Look for the right, not just the wrong - when did you last catch someone doing something RIGHT?! 6. Give praise & celebrate success – ‘thank you’ is one of the most effective (and free!) motivational tools. 7. Celebrate failure - learn from mistakes, ask how can we do it differently next time. 8. Have good intentions – all feedback should be delivered with the best of intentions for all parties. 9. Summarise the actions – summarise or get the receiver to summarise actions. Receiving feedback1. Don’t be afraid to ask for feedback – ask those you trust for feedback on a regular basis to find ways to continuously improve. 2. Ask questions - ask for clarification if you are uncertain about an element of feeback you recieve. 3. Stay positive - there is usually good intention behind feedback we receive, so stay positive. 4. Ask for expectations - if someone is seeking imrovement from you, ask them to clarify their expectations of you. 5. Deal in specifics – ask for and give specific examples to ensure clarity. 6. Suggest a way forward - if there is an area of improvement suggest 'specific' actions that you will undertake to improve, rather than be given actions. 7. Say thank you – it is often difficult to give feedback so remember to thank the person for giving you 'constructive' feedback. Feedback FrameworkUse the framework below to structure your feedback session. To download a pdf version click this link Download Feedback Framework
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